Frequently asked questions-FAQs

Unfortunately, no. We can only accept returns within the time frame stated in our shop policies. Requests made after this period cannot be processed.
Refunds are only issued once the item is returned in its original condition. Refunds without return are not supported.

Refunds are only issued once the item is returned in its original condition. Refunds without return are not supported.

Skin reactions vary individually and are not considered a product defect. We cannot offer refunds for personal sensitivity issues. We recommend testing sterling silver jewelry suitability before wearing for extended periods.

Please contact us within the return window before sending any item back. Items must be returned in their original condition and packaging. Buyers are responsible for return shippin

If the package is returned because it was not collected or refused, we can re-ship it at the buyer’s expense. If you prefer a refund, only the item price will be refunded; shipping costs are non-refundable.

For custom-made products of special sizes, returns and exchanges are not accepted if there are no quality issues with the products.

Sterling Silver Jewelry Care Tips:

- Avoid contact with chemicals (perfume, lotion, hairspray, cleaning products) to prevent tarnishing.
- Remove jewelry before swimming, showering, or exercising.
- Store your silver in a cool, dry place, ideally in an airtight bag or anti-tarnish pouch.
- To clean, gently polish with a soft jewelry cloth. Do not use harsh cleaners.
- Wearing your silver regularly actually helps prevent tarnish, as the natural oils in your skin keep it shiny.
- For pieces with stones or delicate designs, avoid soaking in water. Wipe gently after each wear.

Refunds are only issued once the item is returned in its original condition. Refunds without return are not supported.

Daily Cleaning Methods (Suitable for Regular Maintenance)
Steps:
· Soak the jewelry in the water for 2-3 minutes to loosen dirt.
· Gently brush the back of the setting, around the prongs, and all detailed areas with the soft brush. Moissanite is very hard (9.25), so it won't be scratched, but be gentle to avoid loosening the prongs.
· Focus on brushing the silver parts to remove tarnish and oils.
· Rinse thoroughly under running warm water to ensure no soap residue remains.
· Dry carefully with a soft, lint-free cloth (like a silver polishing cloth or microfiber cloth). Make sure it is completely dry to prevent water spots that can accelerate tarnishing.